Terms of Service

Effective Date: June 13, 2026  |  Last Updated: June 13, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Zupas ("Company," "we," "us," or "our"), the operator of the website located at mealzupas.click (the "Website"). By visiting, accessing, browsing, or using our Website or any services offered through it, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies incorporated herein by reference.

These Terms apply to all visitors, users, customers, and others who access or use the Website or any related services. If you are using the Website on behalf of an organization, company, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in such case, "you" and "your" shall refer to that entity.

Your continued use of the Website after any modifications to these Terms constitutes your acceptance of such changes. We reserve the right to update or modify these Terms at any time, and such changes shall become effective immediately upon posting to the Website unless otherwise stated.

You must be at least eighteen (18) years of age to use this Website. By using this Website, you represent and warrant that you are at least 18 years of age and possess the legal capacity to enter into these Terms.

2. Description of Services

Zupas is a food service business that provides customers with access to fresh, high-quality food offerings including but not limited to soups, salads, sandwiches, and other menu items. Through our Website at mealzupas.click, we offer the following services:

• Online Menu Browsing: Customers may browse our current menu offerings, view item descriptions, nutritional information, and pricing details.
• Online Ordering: Customers may place orders for pickup, delivery, or catering through our online ordering platform, subject to availability and applicable service area restrictions.
• Account Registration: Users may create personal accounts to manage preferences, track order history, save payment methods, and access loyalty or rewards programs.
• Catering Services: We offer catering options for corporate events, private gatherings, and other occasions, subject to advance notice requirements, minimum order quantities, and separate catering agreements.
• Promotions and Offers: We may periodically offer promotional codes, discounts, loyalty rewards, or special offers to qualifying users.
• Customer Support: We provide customer support through our contact channels to assist with inquiries, complaints, and feedback.
• Informational Content: General information about our business, locations, hours of operation, and other relevant information.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Certain features or services may be subject to additional terms and conditions, which will be presented to you at the time you access those features or services. Those additional terms are incorporated by reference into these Terms.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Website and our services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Maintain the confidentiality of your account credentials, including your password, and accept responsibility for all activities that occur under your account.
• Promptly notify us of any unauthorized use of your account or any other breach of security at [email protected].
• Comply with all applicable local, state, federal, and international laws, rules, and regulations in connection with your use of the Website.
• Use the Website and services only for lawful purposes and in a manner consistent with these Terms.
• Honor all orders placed and payments agreed upon through the Website.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Website for any unlawful purpose or in violation of any applicable local, state, federal, or international law or regulation.
• Engage in any fraudulent, deceptive, or misleading conduct, including placing fraudulent orders, submitting false payment information, or misrepresenting your identity.
• Attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website.
• Use automated bots, scrapers, crawlers, or other automated means to access, collect data from, or interact with the Website without our express written permission.
• Transmit any viruses, malware, spyware, or other harmful or malicious code through the Website.
• Interfere with or disrupt the integrity, performance, or operation of the Website or its underlying infrastructure.
• Engage in any conduct that could damage, disable, overburden, or impair the Website or servers or networks connected to the Website.
• Harvest, collect, or compile personal information about other users without their express consent.
• Post, upload, or transmit any content that is defamatory, libelous, obscene, pornographic, hateful, threatening, abusive, harassing, or otherwise objectionable.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Use the Website to advertise, promote, or sell products or services without our prior written authorization.
• Resell, sublicense, or commercially exploit the Website or any of its content without our express written consent.
• Circumvent, disable, or otherwise interfere with any security-related features of the Website.
• Copy, reproduce, distribute, or create derivative works based on any content from the Website without our prior written permission.
• Use any coupon, promotional code, or discount in a fraudulent, unauthorized, or abusive manner, including creating multiple accounts to exploit promotional offers.

We reserve the right, in our sole discretion, to suspend or terminate your access to the Website and services for any violation of these obligations or prohibited activity provisions.

4. Account Registration and Security

To access certain features of our Website, including online ordering and loyalty programs, you may be required to register for an account. When registering, you agree to provide truthful, accurate, current, and complete information as prompted by the registration form. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to immediately notify us of any unauthorized use of your account by contacting us at [email protected]. We cannot and will not be liable for any loss or damage arising from your failure to comply with these security obligations. You may be held liable for losses incurred by us or other parties due to someone else using your account as a result of your failure to keep your account information secure and confidential.

We reserve the right to terminate or suspend any account that we reasonably believe has been compromised, used fraudulently, or is in violation of these Terms.

5. Ordering, Payment Terms, and Refund Policy

5.1 Placing Orders

By placing an order through our Website, you represent that you are authorized to use the payment method provided and that the information you provide is accurate and complete. All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, delivery fees, or other surcharges unless specifically stated. We reserve the right to correct any pricing errors and will notify you of such corrections prior to processing your order.

5.3 Payment Processing

We accept major credit cards, debit cards, and other payment methods as indicated on our Website. All payments are processed through secure third-party payment processors. By providing your payment information, you authorize us to charge the total amount of your order, including applicable taxes and fees, to your designated payment method.

We do not store your full credit card or payment information on our servers. All payment data is handled in accordance with applicable Payment Card Industry Data Security Standards (PCI DSS).

5.4 Cancellations and Refunds

Cancellation and refund eligibility may vary depending on the nature of your order and the timing of your cancellation request. For perishable food items, refunds or exchanges may be limited. If you have an issue with an order, please contact us promptly at [email protected]. We will evaluate each situation on a case-by-case basis and, at our sole discretion, may offer a refund, credit, or replacement.

6. Intellectual Property Rights

The Website and all of its original content, features, functionality, design, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and other materials (collectively, the "Content") are the exclusive property of Zupas and/or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Our trademarks, service marks, trade names, logos, and other brand identifiers used on the Website are proprietary to Zupas and may not be used without our prior express written permission. Nothing in these Terms shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, service mark, or logo displayed on the Website.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and its Content solely for your personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content from the Website without our prior written consent, except as follows:

• Your computer may temporarily store copies of such Content in RAM incidental to your accessing and viewing such Content.
• You may store files that are automatically cached by your Web browser for display enhancement purposes.
• You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use, provided you do not modify the copies and you do not use them for any commercial purpose.

Any unauthorized use of the Content terminates the permission or license granted by us under these Terms.

7. User-Generated Content

If you submit, post, or transmit any content to the Website, including reviews, comments, suggestions, feedback, or other materials ("User Content"), you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media.

You represent and warrant that you own or have the necessary rights to submit such User Content and that the User Content does not violate any third party's rights, including intellectual property rights or privacy rights. We reserve the right to remove any User Content at our sole discretion without notice.

8. Disclaimers — "As-Is" Basis

THE WEBSITE AND ALL SERVICES, CONTENT, MATERIALS, AND INFORMATION PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ZUPAS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE PRACTICE;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT, INFORMATION, SOFTWARE, TEXT, GRAPHICS, OR OTHER MATERIALS ON THE WEBSITE;
• WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.

We make no warranty or representation regarding the results that may be obtained from using the Website, the accuracy or reliability of any information obtained through the Website, or the quality of any products, services, information, or other material obtained through the Website.

Nutritional and allergen information provided on our Website is provided for general informational purposes only. While we strive for accuracy, we cannot guarantee that such information is complete, current, or free from errors. Customers with specific dietary needs, food allergies, or medical conditions should contact us directly before placing an order.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZUPAS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR OTHER HARMFUL CODE THAT MAY BE TRANSMITTED THROUGH THE WEBSITE BY ANY THIRD PARTY;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE WEBSITE.

IN JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT ALLOWED, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

10. Indemnification

You agree to defend, indemnify, and hold harmless Zupas and its officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or services;
• Your User Content or any content you submit, post, or transmit through the Website;
• Your violation of any applicable law, rule, or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights;
• Any fraudulent, false, or misleading information you provide to us;
• Any dispute between you and a third party related to your use of our Website or services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any matter subject to indemnification without our prior written consent.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Zupas. We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of service of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party websites or services that you visit.

We do not endorse, warrant, or guarantee any products, services, or information offered by third parties through links on our Website. Your access to and use of third-party websites or services is entirely at your own risk and subject to those third parties' terms and conditions.

12. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated herein by reference. Our Privacy Policy describes how we collect, use, store, and share your personal information. By using the Website, you consent to the data practices described in our Privacy Policy.

In accordance with applicable United States federal privacy laws, including the Federal Trade Commission Act (FTC Act), and applicable state privacy laws, we are committed to protecting your personal information and handling it in a transparent and responsible manner.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state where Zupas is headquartered or conducts its primary business operations, without regard to its conflict of law principles.

To the extent that any legal action or proceeding is brought in connection with these Terms, you agree to submit to the personal jurisdiction of the federal and state courts located in the United States, and you waive any objection to the laying of venue of any such proceedings in those courts.

If you are a consumer in the United States, you may also have certain rights and protections under applicable federal consumer protection laws, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 45), and applicable state consumer protection statutes. Nothing in these Terms shall be construed to limit any rights you may have under such laws.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact us at [email protected] and attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Website or services informally. We will make good-faith efforts to resolve the dispute within thirty (30) days of receiving your written notice describing the nature of the dispute and the relief sought.

14.2 Binding Arbitration

If the parties are unable to resolve the dispute informally within the thirty (30) day period, any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved by binding arbitration administered by a recognized arbitration organization in the United States, in accordance with its applicable commercial arbitration rules.

The arbitration shall be conducted in the English language. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The costs of arbitration, including administrative fees, shall be allocated in accordance with the applicable arbitration rules.

14.3 Class Action Waiver

YOU AND ZUPAS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Zupas agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

14.4 Exceptions to Arbitration

Notwithstanding the foregoing arbitration provisions, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

15. Term and Termination

These Terms of Service shall remain in full force and effect while you use the Website or any of our services. We may, at our sole discretion, terminate or suspend your access to the Website and services, without prior notice or liability, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Conduct that we believe is harmful to other users, third parties, or us;
• Requests by law enforcement or government agencies;
• Fraudulent, abusive, or otherwise illegal activity;
• Extended periods of inactivity.

Upon termination, your right to use the Website and services will immediately cease. If your account is terminated, we may delete your account and all associated data, subject to our Privacy Policy and applicable law. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnification provisions, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify, update, or replace these Terms of Service at any time. We will notify you of any material changes by posting the new Terms on this page with an updated "Last Updated" date and, where appropriate, by sending you an email notification or displaying a prominent notice on our Website.

Your continued use of the Website following the posting of revised Terms constitutes your acceptance of such changes. It is your responsibility to review these Terms periodically for any changes. If you do not agree to the modified Terms, you must discontinue your use of the Website and services.

For significant changes that materially affect your rights or obligations, we will provide at least thirty (30) days' advance notice before the changes take effect, either through a notice posted on our Website or through direct communication.

17. Severability

If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable under applicable law by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by any such modification or severance.

The parties agree that any invalid, illegal, or unenforceable provision shall be replaced with a valid provision that most closely approximates the intent and economic effect of the invalid, illegal, or unenforceable provision.

18. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Zupas with respect to your use of the Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any right or provision shall be effective only if made in writing and signed by an authorized representative of Zupas. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Force Majeure

We shall not be liable or responsible for any failure or delay in performance of our obligations under these Terms that results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government actions, power outages, internet or telecommunications failures, labor disputes, or other events beyond our reasonable control ("Force Majeure Events"). In such circumstances, our obligations shall be suspended for the duration of the Force Majeure Event.

20. Electronic Communications and Notices

By using the Website, you consent to receive electronic communications from us, including via email, text message, or notices posted on the Website. These electronic communications may include notices about your account, promotional offers, updates to our services, and other business-related communications. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

All notices to us must be sent to [email protected]. Notices are effective upon receipt.

21. Accessibility

We are committed to making our Website accessible to all users, including those with disabilities, in accordance with applicable accessibility standards. If you experience any difficulty accessing our Website, please contact us at [email protected] and we will make reasonable efforts to provide the information or assistance you need through alternative means.

22. California Consumer Rights Notice

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know about personal information collected, sold, or disclosed; the right to delete personal information; the right to opt-out of the sale or sharing of personal information; and the right to non-discrimination for exercising your privacy rights. For more information about your California privacy rights, please refer to our Privacy Policy or contact us at [email protected].

23. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your rights, or any aspect of our Website or services, please do not hesitate to contact us using the following information:

We will make every reasonable effort to respond to your inquiry within five (5) business days. For urgent matters, we recommend clearly indicating the nature of your concern in your communication.